Residential FAQs.

We currently care for the Perth metro area.

Yes, our homes assistants work meticulously and effectively to ensure your home is glowing with exceptional results every single time.

Our payment terms is COD, payment upon receiving the service by way of bank transfer or cash. For busy people we can set up a regular payment plan.

Simply contact us and we’ll reschedule for another day and time. Be aware that cancellation fees may apply. Up to 48 hours’ notice will incur cancellation fees of 50% of the booking. Up to 24 hours’ notice and same day cancellations will still be charged the full payment of the booking. Please understand that our home assistants won’t be able to accept or secure another job with such short notice. For us, this is the only way to guarantee they won’t lose their income.

Yes, we bring everything we need to clean your home. You don't have to provide a thing. If you would like us to use your own cleaning supplies, please let us know in advance.

We will frequently ask you to assess our services, but you can always email or call us with feedback. This is very important to us because it helps us make improvements and reward our home assistants.

Yes, we are insured and our staff is covered with Liability and Workers’ Compensation insurance.

Yes! Our home assistants are thoroughly screened, selected and trained. This includes police cleared, reference checked, trained and insured.

We’re comfortable working around pets and we understand pets are part of the family too. If you have concerns please discuss it with us prior to your booking.

Simply contact us and we’ll reschedule for another day and time. Be aware that cancellation fees may apply. Up to 48 hours’ notice will incur cancellation fees of 50% of the booking. Up to 24 hours’ notice and same day cancellations will still be charged the full payment of the booking. Please understand that our cleaning consultants won’t be able to accept or secure another job with such short notice. For us, this is the only way to guarantee they won’t lose their income.

At Lagom Living the number of staff assigned is dependent on the size of your home and required services.

It depends on you. Some clients wait for the home assistant to open the door for them. Others provide us with a key to enter.

We will schedule the same person every time for regular cleaning visits (weekly or biweekly). However, if he or she is unavailable on a certain date, we will send you a wonderful replacement for that visit upon the client’s approval.

You don’t need to stay if you can’t. We will take excellent care of your home.

We take special care of delicate items; however, accidents can happen. The home assistant will leave the broken item with a note in a place you can see it and inform the office. Please notify the office within 24 hours in case you find a broken piece without a note or if the note is not in a visible place.

We want to hear from you. Contact Lagom Living at 0472 698 552 or email info@lagomliving.com.au. We’ll work to quickly correct the problem, our ‘peace of mind’ promise is our guarantee to you. If you are not fully satisfied, let us know within 24-hours and we’ll promptly return to make it right.